Customer Support Engineer (Security) Full Time

A global IT Security vendor with cutting edge solutions is looking for a Customer Support Engineer in Tokyo.

The Role: 

• Investigate and handle support tickets from partners and customers
• Proactive management for the customer’s issue
• Escalation of tickets timely and efficiently
• Communicate with R&D and Escalation teams for solving technical issues

Required Skills: 

• Substantial experience as Technical Support for software solutions
• Experience with Windows/Linux environments
• Experience with PostgreSQL, scripting /code knowledge is an advantage
• Experience with client-side security software such as Endpoint, Bitlocker, Symantec, MacAfee, TrendMicro, etc.
• Japanese Language Skills: Native
• English Language Skills: Business